Shipment processing time

All orders are processed and ready to be shipped within 1-2 weeks upon receipt of payment. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

Shipping rates & delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout.

 

If your order has any other changes, the delivery time will be later than expected corresponding to the number of days waiting for order adjustment.

 

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Neonoen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We will do our best to mediate these issues and not surprise you with any unnecessary added costs.

 

Damages

Neonoen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Once a claim has been made, please contact us and refer to the Refund Policy for more instructions.

Please save all packaging materials and damaged goods before filing a claim.